Job Title: Pre-Sales Advisor
Salary: £16,000 - £17,000
Hours: 40 per week to be worked Saturday – Friday as per published rota.
Call centre open 08:30-21:00 Mon to Thurs, 08:30-17:00 Fri to Sat.
Harvey McQueen are extremely pleased to be recruiting for our clients based in Burnley. They are looking for a Pre-Sales Advisor join their busy team.The ideal candidate will already have experience in a similar role.Excellent development opportunity for someone looking to progress their career.
Attractive package including:
32 days holiday
Quarterly customer satisfaction bonus
Free on-site parking
Free hot drinks
Company discounted products
Flexible working hours
Company Pension Scheme
Hours of work:4 x days 8.30-5pm, 1 x day 12.30-9pm + 1 x Saturday in 4.
Overview of the Role:
We are looking for dynamic sales specialists who can support the growth across multiple websites.The individual must have the attitude and aptitude to learn and develop and become an integral member of the team. You’ll be given training in our product ranges and brands to help you achieve this.
You will be the first point of contact from many of our customers and will need to provide high levels of customer service whilst supporting on going sales opportunities. You will be responsible for increasing sales revenue and profits across multiple brands.
As well as supporting inbound contacts you will also be expected to communicate with new, trade and existing customers and third parties to develop and assist customers via email, web chat and telephone communications. Working in a team environment is integral to the role.
Answering incoming calls and messages, recording information and resolving the customer enquiries.
Proactive Calls and Messaging
Placing Orders and Upselling Products
Complaint and Review handling
Maintaining and Developing Knowledge
Marketplace Account Management
Represent the company in a professional manner and protect its reputation when handling customer queries.
Forge good working relationships with other departments.
Help to maintain the company website by reporting any change required to relevant departments.
Support new starters with familiarisation of systems and procedures.
Support the Supervisors and Managers in all activities as and when required.
Autonomy to make recommendations for approval by Pre -Sales Manager of suggested marketing campaigns to help facilitate achieving individual targets.
Provide feedback and suggestions of any observations, and/or recommendations in relation to improvements that can be made to achieve objectives/KPIs/targets.
A self-motivated, pro-active individual who is able to work as part of a team.
Person Specification & Skills:
Experience of working within a Sales Customer Experience or Contact Centre environment.
Native level of verbal, listening and written communication skills in relevant Language(s) with impeccable attention to detail.
High Level of verbal, listening and written communication skills in English.
Self-Motivated, Positive and Enthusiastic attitude.
Able to work to targets/KPIs and prioritise work accordingly.
Willingness to help other team members and share learning experiences.
Commercially aware and keen to develop own business knowledge.
Experience of working with Microsoft Office including Word and Excel.
Able to adapt to and embrace change.
Don't delay if this is the role for you, apply here for immediate effect. For further details please contact Michelle Barrett at Harvey McQueen Recruitment on 01204 300612.
Contact e-mail: firstname.lastname@example.org
Contact Tel No.: 01204 300 612